FAQ's

Top Questions:

 

Q. What type of art files do you accept?

Here are our art specifications. We prefer files saved in TIF or EPS. We will also accept .JPG formats.

Q. How can I get my art to you?

There are 2 ways that you can get your art files to us:

Electronically. You can either email your art files to [email protected] or you can contact us for info to upload your art files to our FTP site (contact us for details).

By mail. If you don’t have your art in an electronic format or would rather send your art on a CD or USB drive, send it to our address below. We can scan in your art and work with it from there.

Team Magnet Promotions 
1912 John Towers Ave
El Cajon, CA 92020
 

Q. Do you have a toll-free customer service line?

We certainly do! Our toll-free number is (800) 747-9529 for the contiguous U.S; (619) 258-4081 outside that.

Q. Can I order custom magnets in quantities of less than 2,500?

We do offer magnets in quantities less than 2,500; however, they must fit into one of our stock sizes. This stock size is subject to change due to seasonal magnet products. For example, we may offer a stock size for football magnets with a minimum order of 100 magnets. Get in touch with us to find out what stock sizes we currently offer. For any non-stock sizes, we can only handle orders with a minimum quantity of at least 2,500.

Q. How long do custom magnets take to print?

For custom magnet orders, there is typically 8-10 business day production period, plus 1-6 days shipping time. After we have final art approval, it’s typically 8 business days for production.  Then our default carrier, UPS Ground, will get your shipment to you within 6 business days anywhere in the continental US.

Q. How long does shipping take?

We ship via UPS ground from San Diego, California.  Depending on how far you are from us, your order will be in transit for between one and six days. Here is a link to the official UPS transit-time map (our zip code is 92020). As soon as your order has shipped, we will email you the tracking number. 

Q. Can I get a proof of my custom magnet?

Yes. Once you have given us specifications and order details for your custom magnet, we will send you a proof of your magnet's design.

Q. What is the difference between 15-mil and 30-mil?

One mil is one-thousandth of an inch, so 15-mil is fifteen-thousandths of an inch. 30-mil is twice as thick as that, and is heavier.

Q. Are 30-mil magnets stronger than 15-mil magnets?

There is almost no difference between the magnetic strength of a 15 and 30-mil magnet. Some people prefer to have a thicker magnet, because it feels more substantial. But most people prefer thinner magnets, because they can be mailed for less postage than thicker magnets.

Q. How thick are your custom-imprinted magnets?

Our custom-imprinted magnets are 25-mil in total. 10-mil glossy stock glued and pressed onto 15-mil magnetic sheeting.

Q. Where do you ship?

Continental U.S & Canada.

Q. What are your exchange and return policies?

We take great pride in our reputation for quality and value, and guarantee unconditionally every item sold by Team Magnet Promotions against any defect in manufacturing.

EXCHANGES:
Team Magnet Promotions will gladly exchange any item that is defective in manufacturing or printing errors that are the fault of Graphic Business Solutions. STOCK GOODS (not requiring any personalized manufacturing or printing): For any defective stock item, please return the item within 14 days of its receipt and we will gladly exchange it, provided that the items are returned in their original packaging.

CUSTOM OR IMPRINTED GOODS AND SERVICES:
For any defective custom items, we will promptly reprint or remanufacture any error on our part at no cost to you. NOTE: If you have signed or emailed us an ART APPROVAL for your order and the item is printed or manufactured with an error, Graphic Business Solutions is not liable for any refund or exchange of goods or services. Please contact your Team Magnet Promotions representative before shipping us back your merchandise, as we may decide you should keep your damaged magnets rather than pay for the return shipping.

RETURN SHIPPING:
If you are paying for the return shipping, please send all return packages via a prepaid, insured, traceable method to ensure a safe and documented delivery. If we are paying for return shipping, please ship the item UPS GROUND and use our account number. Please contact a Team Magnet Promotions representative to receive this UPS Account information.

Ship returns to:
Team Magnet Promotions RETURNS
1912 JOHN TOWERS AVE.
EL CAJON, CA 92020

SHIPPING CHARGES:

INCORRECT ORDERS:
If we sent you incorrect merchandise, we apologize. You will not be charged for the shipping costs of replacement merchandise, and we will reimburse you for the cost of returning the item to us.

DEFECTIVE ORDERS:
If we sent you defective merchandise, we apologize. You will not be charged for the shipping costs of replacement merchandise, and we will reimburse you for the cost of returning the item to us. Please contact your Team Magnet Promotions representative before shipping us back your merchandise, as we may decide you should keep your damaged magnets rather than pay for the return shipping.

EXCHANGES:
If you have received defective merchandise you may exchange this defective merchandise for a different item. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. Please contact your Team Magnet Promotions representative before shipping us back your merchandise, as we may decide you should keep your damaged magnets rather than pay for the return shipping.